Product Features
Encore has a huge array of features that can directly benefit your business, helping you reduce unnecessary stock holding, reduce paper work, speed up invoice payment and so much more…
Improve Internal & External Communication
Eliminate the costs, delays, and inaccuracies of paperwork with digital documents.
- Receive completed forms from the field via mobile devices.
- Attach photos, signatures, and audio clips to forms.
- Complete documents in command chains from one device to another.
- Accept mobile payments for service from the field.
- The ‘Public Forms’ feature allows a form to be created and the link either sent or embedded in a website. This can be used to add an order form or appointment booking form. The completed form can be emailed immediately to the dispatcher.
Job Dispatching
Serve customers quicker by digitally assigning new work orders to your employees.
- Route available workers to new customer locations when needed.
- Plan staff schedules in advance via a drag-and-drop dashboard.
- Review near real-time statuses of work orders electronically.
- Provide customers with more accurate service times/KPI’s
GPS EMPLOYEE TRACKING
Monitor the locations of your employees in the field while they’re on the clock.
- Enhance accountability by knowing your employees’ positions during work hours.
- Get data on fleet driving behaviours, geofence entries and exits, and more.
- Increase security over your tracked assets and fleet vehicles.
- Boost daily fuel efficiency with reports on idling and reroute staff based on proximity to their destination.
Additional Features
Here a just a few more additional features that you could use every day to maximise the potential of your current workforce.
Intra-Company Messaging
Communicate project updates or new information with one or multiple employees on the fly.
Custom Reports
View analytics on workforce activities in near real-time and export. These can easily be created in the software portal
Alerts
Receive near real-time digital notifications about certain activities regarding your mobile workforce
Public Forms
Struggling to connect with your customers in a way that makes life easier for you both?
With Public Wireless Forms, give them direct access to your business so they can request service without needing to speak with a person. Just provide them with a public link and — with no login required — they can access a pre-built Wireless Form and provide the information needed to dispatch the work order. Collecting vital information beforehand expedites the process and lets workers fit even more jobs into their days.
Encore API Integration
No system in a modern business can standalone, the inability to transfer data quickly and easily between core business areas such as GIS, Accounting or Google Calender is key. The powerful API in Encore has been designed from the ground up to ensure maximum compatibility with a wide range of software solutions.
